Shipping Policy

DOMESTIC ORDERS IN AUSTRALIA

All orders will be shipped using Australia Post's express service and will be sent out within one to three (1-3) business days after payment is received. 

Customers can track their orders on the Australia Post website.

INTERNATIONAL ORDERS

Any expenses or charges related to customs clearance or processing are the responsibility of the customer.

For international orders, we provide one shipping option: Auspost Express for $20 AUD (with a delivery time of 6 to 21 business days). International orders will be dispatched within one to three (1-3) business days after receiving payment.

We offer international shipping at a flat rate of $20 (AUD) for Auspost Express. The estimated delivery time for international orders is 6-21 business days after shipping. However, due to the unpredictable nature of international shipping, we cannot guarantee an exact delivery timeframe. If an order is held in customs, there may be additional delays. Please note that tracking services for international orders are available in select countries. Customers are advised to check with their local postal service for tracking information once the order has left Australia.

Once your product(s) have been mailed, we cannot take responsibility for lost or missing packages. While we make every effort to ensure reliable and timely delivery, once the shipment is handed over to the designated postal service or courier, it is beyond our control. In the event of any delivery issues, customers should contact the relevant postal or courier service for further assistance.

If a package is returned to us due to reasons such as an incorrect address provided, missed delivery, refusal of delivery, or failure to collect it from the post office or collection point within the specified timeframe, the customer will have two options. You will either receive a shipping invoice for redelivery of the product(s), or a refund will be processed for the product(s) themselves, minus the associated shipping costs. This policy is in place to ensure a smooth and fair process in such situations.

Thank you,

Petry